At Telaid, we talk a lot about the digital transformation: our clients’ journeys, best practices, and technologies critical to success. You may find it reassuring to know that here at Telaid, we are undergoing the digital transformation right along with you.
Just like your business, we are focused on leveraging technology to deliver more capabilities, better customer service and more streamlined operations. Our latest milestone on the digital transformation journey has been the adoption of ServiceNow, which is transforming the way we manage your complex, enterprise technology projects.
In essence, ServiceNow replaces in-house built legacy systems that were developed to manage new construction, rollout and service projects. These systems helped us manage projects, track milestones, assign field resources, and manage assets. But just like every industry today, we recognized the need to adopt technologies that are more scalable, cloud-based, easily collaborative and capable of managing all projects no matter the type. ServiceNow lets us do just that with a scalable platform that facilitates collaboration among stakeholders, maintains a digital record of every activity, tracks milestone and simplifies resource allocation.
Like you, our objective in adopting new technologies is to achieve better business outcomes. ServiceNow allows us to deliver better customer service to you. Here’s how:
- Using digital workflows, ServiceNow lets Team Telaid spend less time doing paperwork and searching for information, and more time collaborating with you and critical stakeholders to deliver projects on time, on budget.
- ServiceNow facilitates labor management to ensure we can quickly identify and assign the right resources to your field projects in an efficient and timely manner, resulting in more efficient on-site service.
- We’re able to track key performance indicators (KPIs) related to your project in real time, for instant insight into the success of the project. These KPIs include things like technician ETAs, technician no-shows, first visit resolution and accomplished milestones.
While you may not notice our work on the back-end in ServiceNow, you should immediately notice increased efficiency, more thorough communications and even better results. We’re excited to see how ServiceNow will help us to offer even better service and results to you.
