The changes we’re seeing today with technology and automation are unlike anything I’ve seen in my 30 years in this business. Businesses are frantically evaluating, vetting and deploying technologies, not so much bowing to peer pressure or “keeping up with the Joneses,” but more in response to mounting business challenges that have piled up during the pandemic. From labor shortages and supply chain disruptions to seismic shifts in consumer demand, retailers’ ability to respond to these market changes can mean the difference between life and death.
The use of technology is not just a differentiator – it’s a 100% mission-critical endeavor. Today, if a retailer’s POS system goes down, there is zero revenue intake. If the infrastructure fails, the operator may not be able to turn on the lights in the building. If the wi-fi shuts off, associates can’t access or process pick-up orders. Technology is not just the icing on the cake. It's the meat and potatoes of the business.
In many ways, enterprises have increased reliance on technologies without shoring up the support dedicated to the success of these critical technologies. “Address as needed” is no longer a sufficient approach for technologies that can cost enterprises tens or hundreds of thousands of dollars every hour they are down. Greater reliance on technology calls for greater support to ensure security, maintenance, and performance at all times.
That’s where Telaid comes in. Our purpose-built solutions are designed to support enterprises with solution design, precision deployment and service and support for all of their mission-critical technologies. As a single, dependable resource for technology support, we help enterprises access the foundational pieces to ensure uptime and performance of the technologies needed to run their businesses. Because every IT team is different and every enterprise has different solutions in place, Telaid offers a broad range of support services to fill the gaps. That may be up-front when trying to identify and piece together the best technologies to solve a particular business challenge. In other situations, outdated infrastructure may need to be upgraded to support emerging technologies. Still others may need assistance proactively monitoring devices and addressing everything from regular updates to repairs. Over the course of 40 years, Telaid has built a business that does it all with dedication and precision.
Committed to service excellence, Telaid is trusted by 25 of the top 50 retailers and dozens of other enterprises in financial services, logistics, hospitality and healthcare. If you a need dependable, capable partner to support aspirational technology objectives in 2022, I invite you to learn more about Telaid.
Take a moment to explore our self-guided demo that explains what we do and how we do it. Give Telaid a seat at the table as you plan your technology and we can bring our best-of -breed ecosystem solutions to solve your business challenges. Get to know us and find out what you've been missing with our service excellence.
