The overwhelming demands on retail IT departments are pretty obvious. With the average retailer running behind 24 – 36 months on executing IT projects that are on paper, retail IT teams are desperate for help. But good help is hard to find and rather than muddy the waters with additional players and complexity, many retailers just continue to fall more and more behind.
Meanwhile, consumers’ demands and expectations are on the rise, and competition is throttling retailers who fail to deliver a new age customer experience today. The need to identify dependable technology outsourcing partners has never been more critical to retailers.
If you have not considered an outsourced technology partner, here are some good reasons to start exploring the possibility today.
Access to instant expertise– Whether it’s a move to frictionless checkout, unified physical security or augmented reality, it’s impossible to have an expert in every technology on staff or to spend time thoroughly researching them. Outsourced technology partners have in-house experts on every technology imaginable, giving you turnkey access and in-depth insight.
Cost savings– The original point of the rise in outsourcing was to identify activities that someone else could do in a more efficient, less expensive way than is possible for you in-house. The same is true with IT. Whether it’s outsourcing basic monitoring of systems, proactively testing devices or outsourcing cloud services, consider which tasks can be done more efficiently with a dedicated partner to save money.
Bandwidth – Over and over, our retail customers tell us that their IT teams simply lack the resources, staff and hours in the day to complete the projects on their list. This leads to problems like project backlog and missed deadlines, in addition to overworked, frustrated employees. By collaborating with an outsourced technology partner, IT can hand off some of the more mundane daily tasks to free their team up for more strategic activities. Or identify some portion of the workflow – piloting, deployment or post-implementation monitoring - and outsource those, allowing IT to focus on IT planning and strategy.
The digital transformation is well underway and the chips are down. Retail IT teams must find ways to deliver technologies more efficiently and securely every day. With limited time and resources, it can be an impossible challenge. A knowledgeable, dependable technology partner like Telaid can provide the support you need, expanding your IT team’s capabilities. Learn more at www.telaid.com.
